We look after your office computers, so you don’t have to.
Our monitoring service watches every Windows computer in your office around the clock. When a drive starts failing, a backup stops running or security gets switched off, our technicians know — and we can usually fix it remotely before it turns into downtime.
Repairs · Custom builds · Business IT
Everything a small office needs to stay running
A small program on each computer reports its health to us. Here’s what we keep an eye on and take care of.
24/7 health monitoring
Every computer checks in with us every few minutes: online status, memory, disk space and CPU load.
Alerts to our technicians
When something needs attention, our team is alerted right away — critical problems by email and text.
Windows updates, scheduled
Updates installed on a schedule you choose, so machines stay patched without interrupting the work day.
Backup monitoring
We check that backups actually run and finish — and set up scheduled file backups to another drive or server.
Security checks
Antivirus and firewall status, Windows Defender definitions, BitLocker encryption and who has administrator access.
Hardware health
Drive health (SMART), disk errors, CPU temperature and unexpected shutdowns — warning signs caught early.
Fast remote help
We connect securely and fix problems without a trip to your office — often before your staff notices.
A help button on every computer
Staff click the Eastwind icon by the clock to send us a support request, straight into our queue.
Microsoft 365 help
Email accounts, passwords, security checks and Office installs for your Microsoft 365 tenant.
Up and running in a day
- We talk through your officeHow many computers, what your business runs on, and what’s been causing trouble.
- We install the monitoring programA quick, quiet install on each Windows computer — nothing for your staff to learn.
- We tune the alerts to your officeUpdate schedules, backup checks and what counts as urgent for you.
- We keep watchProblems come to us first. You get a technician who already knows your setup.
Why businesses choose Eastwind
- A local Gresham shop — we can be on-site when remote isn’t enough
- Your technicians already know your computers and history
- Fewer surprises: failing drives and missed backups caught early
- Established business customers are billed as needed, not per remote session
- UniFi networking, new computers and repairs from the same team
Managed IT covers Windows computers. Pricing depends on the number of computers — call or email for a quote.
Common questions
Will the monitoring slow our computers down?
No. The program is small and mostly idle; it checks in briefly every minute and runs fuller checks every few minutes.
Can you see what our staff are doing?
The monitoring reports the computer’s health — things like disk space, updates and backups — not people’s screens or documents. When we do connect remotely to help, it is to fix a specific problem.
What happens when something goes wrong at night?
Monitoring runs around the clock and the alert is waiting for us, so we can deal with it first thing — often before your office opens.
Do you support Macs?
Our managed IT service is for Windows computers. We’re happy to talk about the rest of your setup when we meet.
Can we still bring computers into the shop?
Of course — managed IT customers get the same shop repairs, new computers and on-site help, from technicians who already know their machines.
Let’s talk about your office
Tell us how many computers you have and we’ll put together a quote.